Refund Policy

We stand behind our products. If for any reason you are not completely satisfied with your nutcracker machine products, you can return your order within 14 days of receiving it. Unfortunately, we’re not able to cover the shipping cost of returns, and shipping costs are non-refundable.

Send us an email at hello@nutcrackermachine.com or send us a message using our contact form.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

** Gift Vouchers/cards will not be eligible for a return.

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See what people are saying!

I absolutely love them! They're extremely comfortable to hold, especially since I have severe arthritis and the light helps when using darker yarns even during the day. I use them lights on and off. They are my new favorite!

—Tina

I love these hooks! The light makes it so much easier to see your stitches, especially when using a dark color yarn. I especially love the comfort of the handles. I would not hesitate to recommend these or to buy more of them for myself.

—Marilyn

Beautiful bowl- absolutely love it. And so pretty, I leave out on shelves as a decorative piece when not using. Fantastic find! Highly recommended. Much better than the ceramic yarn bowls that are heavy and risk breaking.

—Nevab

This is such a beautiful bowl. I got the yarn bowl for my mother as a gift. She said it looks like a piece of art. The bowl is exceptionally made.

—Donna